Cancellations & Returns


A product order cannot be cancelled once it has been placed and paid for.

Future auto shipped orders can however be cancelled within 10 working days of the scheduled delivery date.

However, products selected for autoship can only be cancelled after the second scheduled monthly delivery (ie minimum of 2 deliveries. You have already had the pleasure of receiving a discount based on regularly ordering the product.


We want you to be 100% satisfied with your purchase, and we stand by the quality of our products. Should you for any reason be unhappy with your purchase, please contact our Customer Service in the first instance to see if we can resolve your issue and, where appropriate, to return the items. Upon product return we will issue a refund or exchange for an alternative item.

Please follow the guidelines below:

  • Products must have been purchased directly from 
  • Products must be returned within 30 days of order date.
  • Please enclose your proof of purchase (receipt or packing slip) with your return.
  • Original shipping and handling charges are non-refundable in cases such as; item is no longer required, you failed to claim the item at the custom, ordered in error, or missed the delivery. Upon receipt of the order, your item(s) will be refunded to your account minus a NZ$20 restocking fee. Please note that packages can take several weeks to be returned to us. A full refund will be given if the return is as the result of our error. To protect both company and client, tracking is required for every returned package. We do not accept return shipments marked Return to Sender.
  • Returned packages must be returned prepaid, to the address below.

Should you decide to return a product for a refund or exchange please contact our customer service at 


C/O Contract Warehousing Limited (CWL)
18 Cryers Road, East Tamaki, Auckland 2013


Every GOOD CUBE prevents around 4 plastic bottles polluting our planet. Each bar lasts up to 16 times longer than liquid shampoo and conditioner.


The plants in our all-natural Conditioning Shampoo Bar. Nature inspired and hand batched with care, it is sulfate and paraben free.


Is it soap? No. Read other common questions about our Conditioning Shampoo Bar. More questions? Simply contact the GOOD CUBE team.